CONTACT US

We look forward to hearing from you!

Please select the most relevant subject from the drop-down. This will help us process your query quicker by delivering it to the relevant person or department.


  • Orders:  Order tracking, cancellation, update order details
  • Returns: Queries or concerns relating to your return goods
  • Repair/Replacement: Queries, information and photos regarding repairs
  • Webshop: Any questions or comments about our webshop
  • Customer Account: Changes to personal data or problems logging into your Bergzeit Customer Account
  • Product Information: Expert advice from our friendly team to help you find the best products for your requirements
  • Other:  General questions, comments or feedback 
For further assistance, please contact our customer service: 

+49 (0)8024-902290

Monday: 09:00-17:00 (CET)
Tuesday: 09:00-14:00 & 15:00-17:00 (CET)
Wednesday - Friday: 09:00 to 17:00 (CET)